Privacy Policy

1. Introduction

SoftMirrorLounge ("we," "our," or "us") is dedicated to securing your privacy. This Privacy Policy outlines our approach to handling your information when you access our website softmirrorlounge.site or engage with our yacht charter offerings.

Your decision to utilize our offerings indicates your agreement with the data handling policies covered in this document. This policy adheres to the personal privacy laws in force, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly submit to us while you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete any forms on our website
• Take part in surveys or promotional events

This data may consist of:

• Your name and contact details (like email, telephone number, and address)
• Billing information (handled securely via external providers)
• Preferences and specifications for charter services
• Information on an emergency contact person
• Food allergies or health details (if disclosed)

2.2 Automatically Collected Information

We also systematically record certain details regarding your device and browsing habits:

• IP address and geographical data
• Type and version of your web browser
• Webpages you visit and time spent on our platform
• Incoming links from other sites
• Specifications of your device (like type, screen dimensions, etc.)

2.3 Cookies and Tracking Technologies

Our utilization of cookies and similar tracking mechanisms serves to refine your experience while on our site. This technology is instrumental in helping us:

• Maintain your personal settings
• Evaluate and enhance website performance and use
• Deliver customized content
• Enhance our service offerings

You have the option to alter your cookie usage settings either via your browser options or through our cookie consent tool.

3. How We Use Your Information

The data we gather is utilized for several purposes, including:

• Service Provisioning: To deliver yacht charter services, facilitate reservations, and interact regarding your bookings
• Client Support: To address your inquiries and provide assistance where necessary
• Financial Transactions: To manage payments and invoicing
• Security: To assure the integrity of our operations and safeguard against deceptive activities
• Promotion: To send you promotional details and updates, subject to your consent
• Site Enhancement: To monitor user interaction with our site and to advance its functionality
• Legal Adherence: To comply with prevailing legal rules and regulations

4. Information Sharing and Disclosure

Your personal details are never sold, exchanged, or leased out to third parties. We may divulge your details under the following conditions:

4.1 Service Providers

We could share data with third-party service providers that we trust, that contribute to payment processing, site hosting and upkeep, email marketing, analysis and performance optimization, and client assistance.

4.2 Legal Obligations

In legal situations or in response to judicial processes, court directives, emergencies, or probes into possible misconduct or unauthorized activities, we may be required to reveal your details.

4.3 Business Transfers

Should a merger, acquisition, or sale involving business assets occur, your details might be transferred as a segment of the transaction.

5. Data Security

We put in place appropriate security measures to shield your personal information from unauthorized access, changes, release, or destruction. These include using encryption, protected servers, regulated access, consistent evaluations, and educating our personnel.

Nonetheless, no method of digital storage or data transmission over the internet can be assured to be completely impenetrable. Hence, we cannot provide absolute assurance for the security of your data.

6. Data Retention

We store your personal information only for the time required to fulfill the objectives for which it was gathered or as mandated by law. Regular retention durations include:

• Yacht reservation records: 7 years for tax/legal reasons
• Marketing correspondence: until you opt-out or delete
• Website analytics data: 26 months
• Client support interactions: 3 years following the last contact

7. Your Rights and Choices

You are entitled to rights such as accessing, amending, erasing (bound by legal constraints), porting data, opting out of marketing, and controlling cookie usage. To exert these rights, reach out to us with the contact details provided.

8. Third-Party Services

8.1 Google Analytics

For site usage analysis, we employ Google Analytics. You have the option to opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Social media platforms with distinct privacy policies may be connected through our site.

8.3 Payment Processors

Our payment processes are handled by external processors that comply with PCI DSS.

9. International Data Transfers

Your data may be transmitted to and processed within territories other than France. We commit to adequate safeguards in line with the stipulations of applicable privacy laws.

10. Children’s Privacy

We do not direct our services to children below the age of 13 and do not intentionally collect their details. If it comes to our attention that a minor has provided us with information, please inform us at once.

11. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be communicated via posting an updated version on our site, emailing registered users, or displaying an announcement on our platform. Continued interaction following the effective date signifies acceptance of the changes.

12. Contact Information

For inquiries regarding this Privacy Policy or our data handling practices, please get in touch:

13. Compliance with Google Ads User Consent Policy

We adhere to Google Ads user consent regulations. Cookie and tracking adjustments can be made at any time through our cookie settings feature.